Can I change my order?

If you receive an item that's defective, damaged, or incorrect, we'd be happy to send you a replacement—but we're otherwise unable to offer an exchange. Instead, we'd be happy to process a return for you. You'll then be able to place a new order for the product you'd prefer. Please see shipping and returns for more information.

How do I cancel my order?

We cannot cancel orders. If you have any concerns, please contact us via email: orders@kimunekimu.com

Can I change my order?

Once your order has been placed, we cannot modify your order. If you wish to add items, please place an additional order.

How to check the status of my order?

You can check the status of your order, estimated shipping date, and complete order history via your Customer Account. By setting up a Customer Account with Kimu or Fenu Home you will experience a faster checkout experience, easy access to your order status and history, and be the first to receive news on promotions, collection launches, and more.

What if I receive a wrong item or something is missing in my order?